1. Purpose and scope of collecting personal information from Customer

Customer’s personal information is collected through Website Gostream for the following purposes:

1.1. Providing services for Customers using Website Gostream;

1.2. Contacting, supporting, and solving questions of Customers when using Gostream’s services;

1.3. Improving, and upgrading the content and interface of the Website Gostream as well as the quality of the Gostream service based on the feedback of Customers during the use process;

1.4. Customer’s personal information collected when using the services on Website Gostream includes Email address and phone number.

The customer must ensure the accuracy and legality of the information provided. Gostream is not liable for any issues in relation to the information provided by the Customer is false or unlawful.

2. Scope of using of Customer’s personal information

Gostream collects and uses Customer's personal information for the purpose that is suitable and compliance with the content of this Privacy Policy.

Accordingly, Gostream shall use the information provided by Customer to: Contact directly with the Customer under the forms such as calling, sending notification emails, providing information about products/services... via email or phone number provided by Customer.

3. Duration to store Customer’s personal information

In principle, Customer's personal information shall be destroyed as soon as the purpose of collecting and using such personal information has been met.

4. Individuals or organizations may have access to Customer’s persona information

4.1. Affiliates of Gostream;

4.2. Gostream (and/or our affiliates) may also disclose Customer’s personal information to service providers, suppliers or agents including but not limited to website’s server services, data analysis, marketing, and service delivery;

4.3. Competent authorities if Gostream is required to provide Customer’s information.

5. The address of the unit that collects and manages personal information

Gostream's managing unit with the information below is responsible for collecting and managing personal information:

i. Name of Company: GOSTREAM TECHNOLOGY JOINT STOCK COMPANY

ii. Head office address: No. 75A, Nguyen Thi Minh Khai Street, Le Mao Ward, Vinh City, Nghe An Province, Viet Nam

iii. Business Registration Certificate No. 2901907358 issued by the Department of Planning and Investment of Nghe An Province on October 25, 2017

iv. Legal representative: NGHIEM TIEN VIEN

v. Hotline: (+84) 973.350.515 /(+84) 945.870.443 Email: contact@gostream.vn

6. Customer makes a request for access, correction or deletion of Customer’s personal data

6.1. When having the need, Customer can access, edit or delete Customer’s personal data at any time by using Customer’s account on Website Gostream to make Customer’s edit;

6.2. If any Customer discovers that someone has forged the Client to provide personal information to Gostream, this Customer may contact Gostream directly to report and request removal. Within Gostream’s scope of rights, Gostream shall endeavor to verify and promptly resolve violations to prevent violations.

7. Recommendations to the Customer

7.1. No security measure or technology is absolute. Therefore, information can only be kept confidential by the efforts of all related parties;

7.2. Gostream is not liable for any liability for damages or losses (if any) due to Customer’s failure to comply with Gostream's regulations and/or in case personal information is disclosed without fault of Gostream;

7.3. This Privacy Policy applies only to Website Gostream and does not cover or related third parties placing ads or links on Website Gostream. Gostream recommends that Customer read carefully the Privacy Policy of third-party websites before providing personal information to such websites. Gostream is not responsible in any way for the content and legality of the site or Customer's collection of personal information from third parties;

7.4. If Customer does not agree with the terms of this Privacy Policy, Gostream suggests that Customer should not send personal information to Gostream.

8. Applicable provisions

8.1. The Privacy Policy is published on Website Gostream, in case of any modification or addition, Gostream shall immediately notify it on the Website Gostream. The modification/update time is specified at the beginning of this Policy.

8.2. Customer agrees that upon continuing to use Website Gostream, Customer acknowledges, agrees and commits to abide by this Policy as well as any subsequent amendments.

9. The Information GoStream Collects

User-provided Information: You may provide to GoStream what is generally called "personal information" in the USA and elsewhere or "personal data" in the European Union (such as your name, email address, postal mailing address, home/mobile telephone number, credit card number and billing information) if you register for a GoStream Service, or upload or download certain content or products from the GoStream Service, enter contests or sweepstakes, submit testimonials, or otherwise use the features and functionality of the GoStream service.

"Automatically Collected" Information: When you access the GoStream Service or open one of our HTML emails, we may automatically record certain information from your system by using cookies and other types of tracking tools. This "automatically collected" information may include Internet Protocol address (" IP Address "), a unique user ID, device type, device identifiers, browser types and language, referring and exit pages, platform type, version of software installed, system type, the content and pages that you access on the GoStream, the number of clicks, the amount of time spent on pages, the dates and times that you visit the GoStream, and other similar information. Depending on the law of your country of residence, your IP address may legally be considered personal information.

Information from Other Sources: We may obtain information, including personal information, from third parties and sources other than the GoStream, such as advertisers. We also may obtain information, including personal information, from third parties such as social media or social network platforms for which you have explicitly connected to the GoStream Service (e.g., information from YouTube using YouTube API Services, Twitch, Youtube, or any other platform the GoStream Service connects with). When you access the GoStream Service through social media or social networks you are authorizing GoStream to collect, store and use such information and content in accordance with this Privacy Policy. We may also obtain information from third parties such as social media or social network platforms regarding your use of such services, including information about your use of the content you choose to broadcast through the GoStream Service. Please refer to privacy policy of the social media or social network platforms you use with GoStream Service (for example to Google Privacy Policy for YouTube). If we combine or associate information from other sources with personal information that we collect through the GoStream Service, we will treat the combined information as personal information in accordance with this Privacy Policy.

If you access your GoStream account through a third-party connection or log-in (like Google, Facebook, Apple, or LinkedIn), GoStream receives and stores information about your account from that service for authentication purposes. This information could include your email address, username, user ID associated with your account (for example, your Facebook UID), profile picture, and any other basic account info you've made publicly available. Additionally we may store your Facebook friends list and LinkedIn connections to recommend others to you or to recommend your account or content to others. You should always review and adjust your privacy settings on third-party services you have permitted to access your account, like Google Security Settings, Facebook. You may also revoke the access to individual services by visiting a corresponding third party service page. If you unlink your third party account, we will no longer receive information collected about you in connection with that service, but you’ll be unable to access your GoStream account through that third-party service.

10. The Way GoStream Uses Information

If you submit personally identifiable information to us through the GoStream Services, we use your personal information to operate, maintain and provide to you the general and personalised features and functionality of the GoStream Service and to process any flagging activity or correspondence you send to us.

We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent or except as part of a specific programme or feature for which you will have the ability to opt in or opt out. However, We may use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major GoStream Service changes or for customer service purposes).

We use both your personally identifiable information and certain non-personally identifiable information (such as anonymous user usage data, cookies, IP addresses, browser type, clickstream data, etc.) to improve the quality of the GoStream Service and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends, as well as user activity and communications.

To facilitate the GoStream Service, we obtain and use the stream channel name and key from each platform you have connected to the GoStream Service.

We may use your connected account's information and applicable permission to perform actions such as, but not limited to: "connecting", "subscribing", "following", or "liking" only to or on the official GoStream accounts associated with your connected social media or social network platform.

We use cookies and log file information to: monitor aggregate metrics such as total number of visitors, pages viewed, etc.; and (e) track your entries, submissions and status in promotions or other activities.

Additional policies. By connecting any account to GoStream you agree to privacy policies of the corresponding media or social network platform:

* YouTube - YouTube Terms of Service, Google Privacy Policy, Revoking access

* Twitch - Twitch Privacy Policy

The list above is for your reference only, if you cannot find the media or social network platform you have connected to GoStream in this list, please visit their website for the Terms of use and Privacy Policy.

Gostream always welcomes all comments and suggestions of goodwill of Customer to further improve the quality of our products and services.

POLICY ON PROTECTION OF CUSTOMER’S PERSONAL INFORMATION